FAQ
Who is Novatech Composites?+
Built on a strong foundation in defense manufacturing, Novatech Composites focuses on making manufacturing smarter and more accessible for everyone. With innovative products like Flovv and Flovv-e, we deliver durability, versatility and efficiency beyond the limits of traditional 3D printing.
What is the difference between Flovv and Flovv-e?+
Flovv handles reaction injection molding/casting by injecting polyurethane into 3D-printed molds. Flovv-e includes all of Flovv's capabilities and additionally comes with a 3D printer for printing the molds.
How can I place an order?+
Add products to your cart and proceed to checkout to order directly on our site. Guest checkout is available; with an account you can track all orders from your dashboard.
What payment methods do you accept?+
We accept credit and debit cards. Payments are processed via the PayTR secure payment platform with 3D Secure support.
How can I track my order?+
Members can see all orders in My Account. For guest orders, enter your order number and email on the Track Order page.
What is your return policy?+
Flovv and Flovv-e are industrial devices used with chemical materials. Devices that have been filled with chemicals, operated, or in contact with consumables are not suitable for resale and cannot be returned. Opened chemical products are also non-returnable for hygiene reasons. See our Cancellation & Returns page for details.
Can I cancel my order?+
In-stock orders can be cancelled free of charge before dispatch. Pre-order items cannot be cancelled once production has started. Contact us by email or WhatsApp to request a cancellation.
How long does delivery take?+
Stock items ship the same or next business day. Pre-order items follow the estimated time shown on the product page (about 2 months for Flovv-e).
Do prices include VAT?+
Prices are net. For deliveries within Türkiye, VAT (KDV) is added as a separate line at checkout. Export orders (delivery outside Türkiye) are VAT-exempt — no VAT is charged.
Do you offer volume discounts?+
Yes. Many products have quantity-based pricing shown in a table on the product page. For large orders (e.g. 500+ nozzles), request a quote: info@novatechcomposites.com